Returns and Refunds

Last updated: 2026-10-19

Template: have your attorney review. Not legal advice. Highlighted items in [brackets] still need the business's details.

Not happy? Here's what we do

If you are not happy with your products, you may request a refund within 30 days of delivery. Opened products: [Opened / used products accepted?].

Returning something

1. Contact us first by email (support@rockwelltrading.com) or phone ((512) 337-1885) with your name and order number, so we can confirm the return and the address to use.
2. Pack the items securely and send them to: [Return address]. Use a trackable service; we cannot refund parcels that do not arrive.
3. Who pays return shipping: [Who pays return shipping]. Original shipping charges are not refunded unless we made an error.

Restocking fee: [Restocking fee (%), or none].

Problems with a delivery

Report damaged, incorrect or missing items to email (support@rockwelltrading.com) or phone ((512) 337-1885) within [Days to report damaged or missing items] days of delivery, ideally with a photo; we will replace or refund them at no cost to you.

Refunds

Once your return arrives we refund the original payment method within [Refund processing time (days)] business days. Your bank may take a few more days to show it.

Consumer rights

Nothing in this policy reduces your rights under consumer law; it is in addition to them, and Rockwell Trading Services LLC respects them.

Questions

Write to Rockwell Trading Services LLC at [Business mailing address], email support@rockwelltrading.com or call (512) 337-1885.